Glossary of Terms and Rules for Participating in Games
The following definitions will help you understand the basic terms related to casino games, sports betting, bonuses, and payouts. Before playing, you should read the terms and conditions of your chosen provider and the risks associated with gambling.
Basic Terms
- Gambling Contract
A contract between a player and a provider, the outcome of which depends on a random event or the result of a game. Participation is at your own risk and subject to the rules described in the terms and conditions. - Bet
A form of gambling where the outcome depends on a future and uncertain event. This can include sports betting, special events, or other betting markets available on the website. - Gambling Provider
A company that offers casino games or sports betting in accordance with its license and the rules set out in the terms and conditions. - Customer/Player
A natural person who uses a player account. This account is not intended for legal entities or companies acting on behalf of third parties. - Settlement / Result
The final result of a game, round, bet, or event, used to determine a win or loss. - Bet Cancellation / Refund
A situation in which a bet is declared void and the stake is refunded in accordance with the Terms and Conditions. This may occur, for example, in the event of an event cancellation, incorrect odds, a technical issue, or other circumstances described in the website’s rules.
Regular Playing Time
The time considered for settling a sporting event or game. Extra time, penalty shootouts, or other additional phases of play are only considered if provided for in the rules of the relevant market.
- Personal Account
The player’s individual profile used to log in, play, deposit, withdraw, claim bonuses, and contact customer support. - Username and Password
Login credentials for the account. The player is responsible for protecting this information and must not share it with third parties. - Understand the rules before you play
Before placing a bet or starting a game, carefully read the round rules, stakes, limits, potential winnings, and bonus terms and conditions. Ignoring these terms and conditions does not release you from responsibility for decisions you make through your account.
If the rules of a game, bet, or promotion are unclear, do the following:
- Stop playing: Do not place any bets until you understand the terms and conditions.
- Check the terms and conditions: Read the game description, wagering requirements, bonus terms and conditions, and withdrawal restrictions.
- Contact customer support: Ask questions about a specific point if the description on the website is insufficient.
- Assess the risk: Gambling can lead to losses. Therefore, only bet within your budget.
- Keep your complaint details: In case of a dispute, it is advisable to have screenshots, the transaction number, the date of the incident, and the name of the promotion ready.
- Keep your complaint details: In case of a dispute, it is recommended to note screenshots, the transaction number, the date of the incident, and the name of the promotion.
The user is responsible for all decisions made on their account, including game selection, stake amount, bonus activation, and wagering requirements. The operator may review complaints but is not liable for consequences resulting from a misunderstanding of the rules available before playing.
Theoretical Payout Rate (RTP)
The RTP (Theoretical Payout Rate) indicates the percentage of winnings that are paid out over a very long period. The outcome of a gaming session can differ significantly from the RTP. This rate does not guarantee winnings, predict a specific outcome, or protect against losses. When selecting games, you should also consider volatility, stake limits, maximum payouts, and bonus wagering requirements.